Support

Get help and connect with the BACKR community

Support Online

Discord

Fastest

Join our community for real-time support

< 5 min

Chat with our support team

< 15 min

Twitter/X

< 1 hour

Email

Business

For formal inquiries and partnerships

24-48 hours

Common Issues
5 topics

Quick solutions to frequently encountered problems

Wallet won't connect

Try refreshing the page, clearing your browser cache, or using a different browser. Make sure your wallet extension is up to date.

Transaction pending for too long

Solana transactions usually confirm in seconds. If pending, check Solscan for status. The network may be congested.

Can't claim rewards

Ensure you have enough SOL for gas fees (~0.001 SOL). Check if your rewards meet the minimum claim threshold.

Task submission rejected

Review the task requirements carefully. Ensure your proof is valid and matches the criteria. Contact support if you believe it was an error.

NFT not showing in wallet

NFTs may take a few minutes to appear. Try refreshing your wallet or the dashboard. Check Solscan for the mint transaction.

Submit a Support Ticket
Priority

Can't find what you're looking for? Send us a message.

Subject

Message

We typically respond within 24 hours

Documentation

Browse our guides

Feature Requests

Suggest improvements

Report a Bug

Help us improve